One of our reputed clients in the freight forwarding and logistics industry is seeking motivated and customer-focused Air & Sea Freight Customer Service Executives to support customer operations, shipment coordination, and service excellence within a fast-growing international logistics environment.
• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. • Monitor and respond to customer service inquiries, ensuring prompt and effective resolution of issues. • Coordinate with internal departments including Sales, Operations, Logistics, and Finance to address customer requirements. • Liaise with Airlines, Shipping Lines, and other service providers regarding shipment-related matters. • Follow up on customer requests and ensure timely service delivery. • Handle customer complaints professionally and escalate issues when necessary. • Maintain accurate records of customer interactions and service activities. • Prepare and submit weekly customer service and operational reports to management. • Support continuous improvement initiatives to enhance customer satisfaction and service quality.
• Attractive remuneration package. • Career growth opportunities within the logistics and freight forwarding industry. • Exposure to international trade and shipping operations. • Professional and dynamic working environment. • Opportunities for learning and development.
Manpower Lanka Solutions (Pvt) Ltd. 12A, Ridgeway Place, Bambalapitiya, Colombo 04.
• Diploma or Degree in Marketing, Business Management, Logistics, or a related field.
• Strong academic background with good results at G.C.E. Advanced Level.
• Minimum 1 year of experience in customer service, freight forwarding, logistics, shipping, or a related field.
• Participation in Customer Service Excellence training programs will be an added advantage.
• Good computer literacy with strong knowledge of MS Office applications.
• Familiarity with ERP systems or similar operational systems is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Strong teamwork, coordination, and problem-solving skills.
Email your CV to: local@manpowersrilanka.com
Call: 0117 387 882 | 0117 387 883
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